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AI & automation

Adopting AI: start with a clear need

Before choosing a tool, choose a task to improve and an outcome to check.

Define a first task

Drafting meeting notes, categorising requests or structuring research: choose a recurring activity whose expected outcome is already clear to your team. Define the inputs, the desired output and the person who will review it.

Plan a controlled trial

Start with fictional examples or documents approved for this use. Specify what the tool may do, what information to exclude and which checks are required. A well-written response still needs review for accuracy and relevance.

Measure before expanding

Compare the total time, including preparation and review, with your usual method. Record errors and corrections. Expand use only when the outcome meets the need and your team knows how to take over.

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